fed up with poor service

I am really getting fed up with co's who take your money and then don't answer any emails when your order doesn't arrive. I ordered a craft book through amazon but the seller was abebooks some months ago now. I was patient because it was coming from the USA but now 3 months later and 3 emails asking what is happening - nothing. No  book, no explanation nor apology - have decided not to buy through amazon again and certainly not from the seller abebooks.  There are plenty of good co's out there who do give good service but I think I will make more of a fuss about poor service/no service and if I get no reply will tell everyone about it. Right rant over!!